Technical Assistance
Resources, trainings, and claims support to help Adult Family Homes deliver and bill for Community Behavioral Health Support (CBHS) and Intensive Behavioral Supportive Supervision (IBSS) Services. Resources include:
- Webinars and office hours on CBHS/IBSS billing workflows and documentation expectations.
- FAQs and job aids about eligibility checks, common claims errors, and payer routing (HCA vs. MCO).
- Onboarding support for electronic and paper submission pathways.
To request technical assistance or onboarding support, contact our Claims Help Desk at 1-800-709-9901 or email [email protected].
Resources
Health Insurance: Medicaid Claims and Billing Processes
General Claims/Billing Information:
- CHPS account registration
- Claims billing template
- Claims & Billing training
- HCA Provider billing guides and fee schedules
- Provider billing guide
- ProviderOne resources
For CBHS or IBSS program and billing guidance, use the current HCA program operations and billing materials distributed by the HCA.
CHPS Claims Clearinghouse Information:
Contact our Claims Help Desk for assistance enrolling, troubleshooting submission errors, or resolving claim status questions.
- CBHS Clearinghouse Enrollment (coming soon)
- Provider Portal User Guide
Administrative Hearings
For provider appeals related to payment, enrollment, or claim submissions, contact Administrative Hearings Coordination at [email protected].
For enrollee eligibility or adverse benefit determinations, refer enrollees to HCA’s Requesting an administrative hearing.
Webinars and Trainings
Contact us
- Email: [email protected]
- Call: 1-800-709-9901 (TTY:711)
Monday through Friday, 8 a.m. to 5 p.m.
