Our Claims Help Desk offers claims and billing assistance for carceral facilities and health care providers.
Ask questions about submitting claims to Medicaid for reentry health services for incarcerated individuals or get help with becoming a reentry health service provider.
Our Claims Help Desk is available to assist your team Monday through Friday, 8 a.m. to 5 p.m.
Phone: 1-800-461-0305
Email: [email protected]
Fax: 1-206-652-7054
Contact our Claims Help Desk team directly for help with:
Provider Medicaid enrollment support for questions about becoming a Medicaid provider to offer reentry health services or help through the process.
- Claim and encounter submission guidelines on correct format, coding standards, and submission methods for billing Medicaid for reentry health services.
- CHPS portal assistance for help using our claims clearinghouse portal for sending claims information to us.
- Electronic data interchange set up and support to streamline the process to submit claims.
- Error resolution and reporting to identify and correct errors in claims submissions with detailed error reports to help with resubmitting your claim.
- Claim status updates and support to independently check the status of submitted claims.
